Efficient Returns Processing in Maryland
No matter how carefully you develop your products and how many times you check when shipping items, customer returns are an unavoidable part of doing business.
Whether something was the wrong size, the wrong color, or the customer just didn’t like the product once they received it, a quick, painless returns process is key to keeping your customers happy.
Don’t make your customers jump through a bunch of hoops when making a return. Simplify your returns process to help turn what could otherwise be an unhappy process into something positive, salvaging a customer relationship.
Professional Returns Processing from Cannon Hill Logistics
Even if you don’t get a lot of returns, the whole process takes up time you could otherwise be spending on other tasks.
From inspecting the returned goods to see if they’re re-sellable to re-shelving returned items, crediting a customer’s account to picking and shipping a replacement item, each return must essentially be treated as an entirely new order.
Rather than spending your time processing returns, trust the professional team at Cannon Hill Logistics to get the job done right in your stead. Our experienced staff understands the ins and outs of returns handling, keeping your customers happy and your costs low.
Each of our employees is highly trained, giving you access to knowledge and experience you’d otherwise have to pay a premium for without outsourcing.
Want someone with outstanding customer service skills to manage frustrated customers? We’ve got that. Need to ensure that each product is carefully packaged and sent to the correct address in an exchange? We offer that, too.
Our facility is conveniently located in central Maryland – near the Port of Baltimore and Baltimore-Washington International Airport. This means your items get to and from our facility quickly even with economical ground shipping. This saves you time and money during the returns process while preserving your customer relationships.
Want to improve your customer returns processing experience? Contact us today for a quote!