Customer Service Management

Allowing You the Freedom to Build Your Business


You’ve been in business for a few years, and you’re finding you’ve not only outgrown the ability to pack and ship your customers’ orders yourself, but handling all the customer service-related tasks has become overwhelming. Hiring in-house help would take the pressure off you, but the process of interviewing, hiring, and training someone trustworthy means you’d be farther behind on your tasks than you are now.

You need a ready-made team of customer service professionals to handle the soup-to-nuts daily tasks of your business so you can get back to doing what you do best: Developing and growing your business!

At Cannon Hill Logistics, we have a hand-picked, highly trained team in-house that can handle a variety of customer service and daily business tasks. We offer services for every business need, including:

  • Setting up 800 numbers for orders and customer contact
  • Managing phone lines
  • Taking orders
  • Working with vendors to replenish low stock
  • Processing orders, including picking, packing, shipping, and returns
  • Assist with navigating customs
  • Receiving product shipments
  • Preparing products so they are saleable, including placing barcodes on individual items, or repackaging multiple products into one
  • And more!

Our skilled professionals take care of the daily tasks, large and small, that eat up your time and resources, freeing you up for the important work of developing new products, building relationships, and marketing your business. The services we provide are scaleable, meaning as you grow, we grow with you and support your efforts.

For more than 30 years, Cannon Hill Logistics has provided reliable third-party logistics services to businesses across the United States and internationally. We take pride in designing individualized services for every business, tailoring our offerings to meet each customer’s needs.

Located a short distance from the busy Port of Baltimore and Baltimore-Washington International Airport in Maryland, our convenient East Coast location allows your products to reach more than half the population of the United States within three days with economical ground shipping. Contact us today to discuss how we can help build your business, or fill out our online form to request a quote.