Fulfillment Metrics – Facts About Our Service

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Something To Be Proud Of!!

 

 

 For one of our clients the following Metrics have been calculated for 2015, year to date:

 

We have filled 18118 orders with a total sales value of $5,222,449

 

There are currently 7238  individual skus in the warehouse currently for this client.

 

Total returns – 0.56%

 

Customer error returns 0.34%   

Incorrect apparel sizing, or ordered wrong item

Warehouse error returns 0.22%

 

99% of phone calls are answered within 3 rings or less (by a real person)

 

On-time orders98% 

Late orders are because of out-of-stock situations beyond our control

 

Order accuracy  99.7%

 

 

 

 www.cannonhill.net