Something To Be Proud Of!!
For one of our clients the following Metrics have been calculated for 2015, year to date:
We have filled 18118 orders with a total sales value of $5,222,449
There are currently 7238 individual skus in the warehouse currently for this client.
Total returns – 0.56%
Customer error returns 0.34%
Incorrect apparel sizing, or ordered wrong item
Warehouse error returns 0.22%
99% of phone calls are answered within 3 rings or less (by a real person)
Late orders are because of out-of-stock situations beyond our control
Order accuracy 99.7%